INTEGRATED CONTINUITY, MAINTENANCE AND INNOVATION SERVICES FOR THE INTEGRATED REGIONAL INFORMATION SYSTEM SISAR FOR THE PERIOD 01.04.2015-30.06.2016 AREA 1 MANAGEMENT: 1.1 MAINTENANCE, 1.2 OPERATION, 1.3 HELP DESK AND FINDABILITY AREA 2 INNOVATION: 2.1 IMPROVEMENT, 2.2 TRANSVERSAL SERVICES AREA 3 REFORM: 3.1 IMPROVEMENT, 3.2 SUPPORT, 3.3 CROSS-CUTTING SERVICES (QUOTA PART REFORM)