The mental health and emotional wellbeing of citizens in the NPA region is a growing concern. There is a lack of investment in services to help prevent mental health problems, to manage symptoms and provide treatments for those with mental health issues. One-to-one therapy is expensive, there are only a limited number of qualified therapists, who are also time and resource limited, and one to one therapy requires scheduling and often, travel, for clients. Accessibility of these treatments is a particular problem for people living with mental health issues in rural areas, and by the fact that mental illness remains stigmatized and some people may feel embarrassed to engage with a therapist. VoicePal will increase access to therapy using an automated, computer-based ‘virtual’ therapy service utilizing chatbot and voicebot technologies. A virtual therapist is always available, and allows the user to receive therapy through voice or text based conversation with an artificially intelligent agent. This means that such technology is natural, usable and intuitive since it simulates everyday human-to-human conversation allowing the technology to be adopted by non-digital natives. VoicePal will enable more people to easily and quickly access therapy at the point of need and alongside, or as part of, one-to-one treatment with a human therapist. There is also reason to hypothesise that users will open up sooner to a virtual therapist in comparison to a human therapist due to the degree of anonymity and lack of being negatively judged by a fellow human or peer. Mental health is experienced by everyone, and mental illness is not limited to any particular age group or section of the population. This study will therefore trial a virtual therapist to assist young and old citizens and for people who may have been unable to access one to one therapy because of financial limitations, making it a unique cross-generational study with benefits across society.