The project aims at improving the coordination and interaction between the Agency for Social Assistance and the Employment Agency by applying a pilot model for joint integrated service of citizens from vulnerable groups and individualisation of services. Through the implementation of the project activities will be selected a model of administrative services in an integrated way by providing and supporting the activities of Centres for Employment and Social Assistance (CZSP), which will provide counselling, guidance and information in order to facilitate the access of unemployed persons and people receiving social benefits to employment and opportunities for social inclusion through more active services to reduce the period of social assistance. In order to achieve the objectives set, the following activities will be realised: Research and analysis of the applied working methods and processes; Preparation of a Methodology for the work of the CCSP in relation to the administrative services provided, etc.; Separation of premises for comprehensive service to citizens in the CCSP and their technical support. Creating an accessible environment for people with disabilities in service centres, where applicable; Training of employees in the CSSP, including mutual on-the-job training. Activities for the exchange of experience between the employees of the CSSP; The provision of a new integrated service model by the centres through a joint approach and interaction between the structures of social welfare systems and the promotion of employment. Inspections of the persons served by the Centre by officials of the CSSP; Mid-term evaluation of the effectiveness of the pilot model applied through a comparative analysis of the activities of the JUSP and the other service units in the system of the Agency and the ASA; Analyse the effectiveness and efficiency of the new model and prepare proposals for change and reform of the system. As a result, new and/or updated processes and models for the planning and implementation of labour market policies and services will be put in place through the established CSCPs.