ProSIDER2020 — Security, Interoperability on the User’s Path, Dematerialisation and Robotisation of Processes at ULSAM In strengthening a policy of continuous improvement, supported by new processes and technologies, ULSAM identified a set of needs aimed at optimising, controlling and increasing the safety of the institution, both in the clinical-administrative area, as well as in the integration of care to the level of the user’s pathway in ULSAM