This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and that provides services and information that meet the needs and expectations of its citizens._x000D_ 4. In short, improving the relations of citizens by bringing public services closer to their beneficiaries, through the use of Information and Communications Technologies._x000D_ This will materialise by transforming the Citizen Service Offices to provide them with services of greater added value in line with the progressive digitisation of relations and the new Law 39/2015 of 1 October 2015 on the Common Administrative Procedure of Public Administrations. And progressing in the alignment with Law 40/2015 of 1 October 2015 on the Legal Regime of the Public Sector, specifically in the implementation of Article 41 thereof on automated administrative actions, as well as in other services susceptible to automation.