The general objective of the project “Simplifying administrative procedures and reducing bureaucracy for citizens at the level of Sfantu Gheorghe City Hall” is to simplify administrative procedures and reduce bureaucracy for the citizens of Mun Sfantu Gheorghe by implementing simplification measures, both from the back-office and front-office perspective for the services provided exclusively by the City Hall of Sfantu Gheorghe. Introducing digitalisation measures and providing online access to public services in Sfantu Gheorghe Municipality will greatly simplify the work carried out by the staff of the City Hall, will lead to a much better communication between the departments of the City Hall, the efficiency of the activity, the issuance of documents will last less and thus the citizen-oriented processes will be optimised in accordance with SCAP. The project contributes directly to the achievement of the specific objective of the financing line and to the achievement of the established results and indicators. By implementing this project, simplified procedures will be implemented to reduce bureaucracy for citizens at local level, in Mun Sfantu Gheorghe. The project also contributes to the achievement of result and output indicators by generating 1 public authority supported to introduce measures to simplify procedures for citizens in accordance with the Integrated Plan for Simplification of Procedures for Citizens. The project is directly integrated into the type of activities supported by the financing line, being part of the indicative action – Simplification of administrative procedures and reduction of bureaucracy for citizens. The present simplification project envisages reducing the burden for users (front-office), while adapting and simplifying the back-office functions and processes, coupled with an analysis of the system and, where appropriate, a rethinking/adjustment of the system.